FREQUENTLY ASKED QUESTIONS

The Moon Boot is measured in U.S. men's sizes. Customers purchasing women's sizes will need to size down 1-1.5 from their regular shoe size. Don't worry about sizing up for width, our skates have a roomy toe box!

E.X. A women's 8.5 shoe size would wear a 7 in our Moon Boots.

See The Moon Boot sizing guide below!

The Moon Boots are handmade in a roller skate manufacturing facility in China.

BOTH! Our hybrid wheel is versatile and can be used for both indoor and outdoor skating!

The soft form boot is padded enough that you can enjoy a long skate session without lingering pain afterwards.

We accept exchanges of unworn skates up to 30 days after delivery. Return shipping labels must be paid for by the customer.

THIS EXCLUDES ALL COSMETICALLY BLEMISHED SKATES.

YES! We will replace your skates within 90 days of delivery if you experience a manufacturing defect.

We do not honor promotions or discount codes after their end date has passed.

NO! Our Cosmetically Blemished Skates are final sale. We do not accept exchanges, returns, or provide refunds for these skates. *Not even for size exchanges! Please visit our sizing chart below to ensure that you purchase the correct size in our skates.

As of June 1st our Customer Service availability will be Monday-Friday 9am-5pm Eastern time.

SIZING CHART

Customers purchasing women's sizes will need to size down 1-1.5 from their regular shoe size.

More Questions?

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